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Returns & Exchanges
Personalized orders & remakes
Personalized pieces are made to order and ship in 7–10 business days, plus carrier transit time. Because each one is custom, personalized orders are final sale and can't be refunded. If we make an engraving error or there's a quality issue, contact us within 30 days of delivery and we'll remake your piece free. Please double-check your shipping address at checkout. If a package is lost or undeliverable because of an incorrect address, the customer is responsible, and we can't offer a refund or remake.
Shipping: we ship within 7–10 business days of order; transit is separate.
What this covers
| Situation | What we do |
|---|---|
| Engraving error or quality issue, reported within 30 days of delivery | Free remake |
| Arrived damaged or defective | Free remake or replacement — send a photo and we’ll fix it |
| Change of mind on a correctly made personalized piece | Final sale — not refundable |
| Wrong shipping address entered at checkout | Customer responsible — no refund or remake |
| Gift cards | Non-refundable |
Size questions? Check the size guide before you order.