OurCoordinates
Returns & Exchanges
Every piece we make is engraved to order, which changes how returns work here. The short version: personalized pieces cannot be returned, but if we made the mistake, we fix it — always, at no cost to you.
What can and cannot be returned
| Your order | Can it be returned? |
|---|---|
| Personalized or custom-engraved (coordinates, names, dates, messages) | No — made only for you and cannot be restocked |
| Non-personalized item, unworn, original packaging, within 30 days | Yes — refunded to your original payment method |
| Engraved incorrectly against what you submitted | Yes — we remake or refund it, free |
| Arrived damaged or defective | Yes — photo within 7 days and we replace it, free |
| Gift cards | No |
Why personalized pieces are final sale
Your coordinates are cut into the metal. That piece cannot be sold to anyone else, which is exactly what makes it yours. So please treat checkout as the proofreading step: confirm your spelling, your dates, and your size before you order. On custom orders we send a photo proof before engraving begins — that is your last chance to catch a typo, so read it carefully.
Not sure about fit? Check the size guide and the ring size chart first. Not sure what to engrave? The engraving guide shows character limits and how text looks on each piece.
If we got it wrong
Email info@ourcoordinates.com with your order number and a photo, within 30 days of delivery (within 7 days for transit damage). If the engraving does not match what you submitted, or the piece arrived damaged or defective, we remake it or refund you at no cost — including return shipping when we need the piece back. No argument, no restocking fee.
Returning a non-personalized item
- Email info@ourcoordinates.com with your order number within 30 days of delivery. Do not ship anything back before we reply — unauthorized returns may not be accepted.
- We confirm eligibility and send return instructions.
- Send the item back unworn, in its original packaging. Return shipping is the customer's responsibility on change-of-mind returns.
- Once we receive and inspect it, we email you to confirm and refund to your original payment method within 5–10 business days. Original shipping costs are not refunded.
Cancelling an order
Engraving starts quickly. If you need to cancel, email us immediately — if the piece has not been engraved yet, we cancel and refund in full. Once engraving has begun, we cannot cancel.
Wrong address at checkout?
Email us the moment you notice. There is a short window before your order ships, and we will do everything we can to catch it. See track your order for tracking help.
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