Frequently Asked Questions
A few practical answers to help you choose, personalize and look after your piece.
How do I personalize my jewelry?
On the product page — before you add to cart — drop a pin on the map or type latitude/longitude. You will see the coordinates that get engraved before checkout. The map is not after add-to-cart. Other pieces may accept names, dates or initials. Follow the field limits and review every detail before checkout.
What does shipping cost and how long does it take?
Standard US shipping is free on orders over $50. Tracking is included on every order. Available options and final charges appear at checkout.
We typically ship within 7–10 business days of your order. The daily processing cutoff is 12 PM Eastern Time. Production time is separate from transit time.
After we ship, carrier transit adds additional business days depending on your address (usually several domestically). This is an estimate, not a guaranteed arrival date.
Check all engraving details before ordering and use the live preview on the product page. Photo proofs are not a standard step — confirm your pin and text before checkout.
How do I track my order?
Tracking is included on all orders. Use the tracking information in your shipping confirmation to follow your delivery.
What materials and finishes are available?
Materials and finishes vary by product. Check the specific product details and selected finish before ordering; not every piece uses the same metal or coating. Follow the care guidance for that material and finish.
How do I choose the right size?
Check the dimensions and size options on the product page. Measure an existing well-fitting piece when possible, and contact us if you are unsure before ordering personalized jewelry. Read the size guide
Can I add a gift note?
Yes. Add a free gift note in the cart before checkout. Check the selected product and any packaging options to see what is included.
Can personalized pieces be returned?
Personalized engraving is made for you, so we don’t take standard change-of-mind returns. If you’re not happy within 30 days of delivery, contact us — we’ll remake it or refund you under our Happiness Guarantee. Ignore any older “non-returnable / no exceptions” wording. Read the return policy
Need to correct an order or check a gift deadline?
Contact us with your order number or the date you need your gift. Changes depend on whether production has started. Need it for a date? Order by the gift-finder deadline — we will not promise in-hand dates we cannot hit.